China Outsourcing Solutions

Have you encountered the situation that no inquiry at all after posting your purchasing or selling information on lots of international or Chinese B2B platforms? Or you couldn’t receive any info from your China counterparts after several rounds of discussions. China definitely is a huge market for importing and exporting goods. However, language, culture and lacking of information are still barriers for further cooperation if you are eager to purchase or sell the goods/services to China.

Here is a little story to share with you. We received an e-mail asking whether we can provide any legal assistance in China. He had a supplier in China that accepted his deposit to supply garments, but they didn't supply the goods to him and ignore his phone calls and e-mails. When we contact the supplier, it turned out that the manufacturer’s translator had some personal affair and was on leave for the last week. No other staff knows English in their company nor could check his email. Finally, we help them with the coordination, transportation, customs clearance and transportation agency. 

From this small example, you can see the importance of communication. There might be several ways to solve this problem. What I would like to share is that seeking an agency or local partner to provide you support. They can help you translate and post your information to Chinese B2B platform, contact potential supplier or buyer and arrange negotiation, logistics and customs clearance. In addition, if you are willing to sell your goods directly to Chinese consumers, creating a Chinese online store can be an option too.

What’s your opinion on this topic? Or do you have any other suggestion or story? Please share with us or contact me directly via ricky@co-soft.net.

Posted in China Market Solution

Someone said, “If you are not in China, you are not in the game.” If you have not done business with China, you may want start now. But you may say, “I don’t know any Chinese”;” I am not sure my product or service suits the China market”; Or “it’s time consuming and too expensive to enter into China.” . My suggestion is building a Chinese language website now.

China has improved tremendously over the last 20 years. Its economy has been growing on the average of 10% annually, and on track to be the world’s largest economy. With Chinese economy thriving and national income increasing, more and more of Chinese population are going abroad for investment, travel and education.

--Foreign Direct Investment outflows reached 55.9 billion U.S dollars in 2008, up by 111% over the previous year.
--There are 40.95 million person-trips for outbound travel.
--In education field, the population of students studying abroad reached 144 million in 2007, among which 129 million are studying at their own expense.

Facing this huge market, it's the good time to sell your product or service to Chinese. If you are considering how to do that cost-effectively, why not start building a Chinese website now?
 
First, with speedy development of information and technology in China, the number of Chinese netizens in China has exceeded 3.38 trillion by July, 2009. Most of them would like to search the internet for information if they want to purchase something. If they are not able to find to anything information on the product or company, they may lose their confidence level and choose other product instead. Second, a Chinese website can be used as cheap trial to understand and poll the China market and Chinese clients’ preferences. Though this window, you may gradually familiar with your target market and decide the best way to expand. Finally, comparing with setting up a company, finding sales channel or local partner, you don't need to involve many procedures and could spend less to create a Chinese website. Despite such advantages, a Chinese website is not a once for all approach, online marketing and website promotion need to be laid emphasis on.

What's your opinion on this topic? Or if want to know more, please feel free to contact me via my e-mail ricky@co-soft.net.

Posted in China Market Solution

If your company had entered China market or you have large number of Chinese customers and considers outsourcing your customer services to a call center, this article might provide useful tips for you. We recently got a call center project from a multinational company in China. Our client also provided some insights on this topic.

A good call center can enhance your customer satisfaction and loyalty. Therefore, carefully choosing the proper call center is essential to your business.

1. Know Your Objective
   #1 What customers service work you need the call center to do? Does the center need to deal with customers’ e-mails, provide order taking service and other related back-office service?
   #2 What's your language requirement for project manager of the call center? If you couldn't speak Chinese or find other Chinese-speaking person to negotiate for you and need English report, then you can narrow down to a small number of Chinese call center providers.
   #3 Does the CR (customer representative) need to solve all customers’ technical problem? How many CR do you need? Do you require them to speak Cantonese or English?
   #4 What's your serving region, the mainland China, HK, Macau or Taiwan? Only a few of centers are able to serve HK, Macau and Taiwan region.
   #5 Do you need a toll free number? If yes, the call center could apply for you from China Telecom providers. Outsourcing your customer service also help you prevent complicated procedures.

2. Know Call Center's Ability
The operation management ability of the call center is critical for your business, since it represents your company. By judging their operation performance, you can ask them a few questions. What's the average call loss ratio? What is the average handling time (AHT) or the typical amount of time spent dealing with the customer? What's the number of calls that an agent can answer and make? Before starting the call center business, it’s very essential to ask their work flow, check scripts and train CRs about your business, products, and usual questions.

Last, balance the price and quality. It's very tempting to choose the call center with lowest price. But saving a few number of money may cause you customer loss. You should choose the venders which offers best solution for your customers needs.

Posted in Call Center

Posted in Outsourcing

Whether you are debating on China market entry or just want to gather Chinese market information for your business development, why not transfer it to a provider from China? One may think I can do the job by myself with the support of internet or local information research provider. But soon you’ll find the difficulty of this work because the information in English medium within China is not readily available as you thought.

With more and more English educated personnel in China, any Chinese company of middle-sized can provide you a data research service in English communicated to you. Our company has several years of experience in this field, as well as had helped some companies from U.S. and Europe to enter into China market. We collect and analyze quantitative and qualitative information to provide reliable and effective solutions to you. We provide the understanding of the customers' opinions of the products and services giving you momentum in the right direction. We also offer foreign clients consulting services supported by our research analysts and databases on every segment of the market in China including macro economy, industrial development, government information, competitive analysis, business processes, Chinese corporate governance and management, and other specific subject requested by clients. If there is anything interested to you, you can leave a comment here or contact me directly.

Contact Us

E-mail: Contact@co-soft.net

Website: http://www.co-soft.net