China Outsourcing Solutions

Offshore outsourcing provides invaluable business value to corporate. It acts as an effective business strategy to cut costs and enhance quality and thus maximize the profit margin. However, like everything else the success of an offshore outsourcing deal depends solely on how to carry it out.

Here we provide you some tips on how to actually go about executing your offshore outsourcing initiative so as to make it a success.

1. First things first, have a detailed study conducted on all your requirements. Prepare a list of documents that have detailed the business logic and all other information the vendor will need. Define your service level requirements (SLR) in unambiguous terms.

2. Ensure adequate flow of information between you and your provider. Develop a communications plan for primary external and internal stakeholders, providing mechanisms for feedback, two-way communication and especially for active follow-up with the offshore outsourcing manager(s) and project team members.

3. Determine how stable a supplier's workforce is and find out how it measures its attrition rate. Outsourcing is all about people. So give this the same amount of attention as you would do if you employed these people yourself in your own office. Ask the provider to provide you a named list of people that will work for you and insist on keeping the team composition unchanged. 

4. Insist on the provider coming up with measurable metrics about the work - both in terms of quality achieved and quantity served. Check if the metrics are such that you could double-check these on your own easily. Insist on a regular MIS reporting by the provider. The frequency of the reports will depend on various factors, but, should never be less frequent than once a month.

5. Insist on reward and penalty clauses within the service level agreement (SLA), based on these metrics. However, be flexible in reviewing these clauses from time to time. Remember, just as you are taking a risk outsourcing the work, the provider also is taking risks. It doesn't necessarily make you a winner if the provider's costs increase unduly while acceding to your demands.

These 5 tips are not enough for a successful offshore outsourcing management. I welcome your comment here or contact me directly.

E-mail: contact@co-soft.net

Website: http://www.co-soft.net

Outsourcing data entry work will be a wise business decision for all the E-Commerce merchants who want to make full use of their time and resources freed up by certified outsourcing providers.

Data entry projects that are commonly outsourced are data conversion, data processing and scanning & indexing. And Cosoft’s data entry service encompasses image processing, OCR Scanning, product data entry, catalog processing, coupons data entry, graphics editing, SEO, data indexing, data capturing and much more. Some of our clients that are outsourcing their data entry work is required to either mail hard copies of its data forms, or scan and email or fax, electronic images to the service providers so that they can complete the outsourced data entry work efficiently.

Outsourcing of data entry work is a smart option, data entry service providers have executed new technological advancement in this region. Data entry work when outsourced to the qualified service provider can become quite cost-effective as they get done your work in a lowest cost which is not possible if carried-out in-house.

What's your opinion on data entry outsourcing? Have you outsourced your data entry projects? Please feel free to leave a comment or contact me to share your opinion.

Contacts:

Email: contact @co-soft.net

Website: http://www.co-soft.net

In today’s struggling economy, it is harder than ever for businesses that rely on sales for revenue to generate promising leads and book a solid calendar of appointments. Outsourcing online lead generation work to lower-wage countries can be a cost-effective way, saving more time for your sales team to make cold calls and visit potential customers.

Cosoft provides quality and reliable online lead generation. Our Business-To-Business lead generation campaign is specifically designed to understand your business from beginning to end. Cosoft’s services offer the right solutions for any sized business. Our services also include data cleansing/scrubbing and enrichment. We had done lots of online lead generation projects successfully for our European and North America customers.

I welcome your opinion about outsourcing online lead generation. Please feel free to leave your comment here or contact me directly.

Email: contact @co-soft.net

Website: http://www.co-soft.net

For long, India has been considered as the world's top outsourcing destination. A recent study by Black Book of outsourcing on top 25 riskiest locations for outsourcing has as many as eight Indian cities in their list! According to the study, one of India’s biggest commercial hubs Delhi/Noida/Gurgaon (NCR) ranks the 6th riskiest cities. The reasons cited include transnational and geopolitical issues. Threats of rebel and terrorist activities in the NCR are the biggest concerns. Unsecured & unprotected networks, infrastructure, technology & telephone, uncontrolled environmental waste and pollution are some other factors mentioned.

Compiled by Scott Wilson as part of his annual Black Book of Outsourcing research, the list of riskiest outsourcing locations is based on the same criteria as the list of safest outsourcing spots: local strife and destructive forces to capitalism; corruption and organized crime rate; transnational and geopolitical issues; currency fluctuation; domestic crime rate and police-to-citizen ratio; unsecured and unprotected networks, infrastructure, technology, and telephone; uncontrolled environmental waste and pollution; terrorist or rebel target threats; legal system immaturity; and, weather and climate hazards.

Here are the lists for your reference.

THE 10 RISKIEST OUTSOURCING LOCATIONS (ranked by Black Book of Outsourcing):

1. Bogota, Colombia

2. Bangkok, Thailand

3. Johannesburg, South Africa

4. Kuala Lumpur, Malaysia

5. Kingston, Jamaica

6. Delhi/Noida/Gurgaon (NCR), India

7. Manila, Philippines

8. Rio do Janeiro, Brazil

9. Mumbai, India

10. Jerusalem, Israel

THE 10 SAFEST OUTSOURCING LOCATIONS (ranked by Black Book of Outsourcing):

1. Singapore

2. Dublin, Ireland

3. Santiago, Chile

4. Krakow/Warsaw, Poland

5. Toronto/Montreal, Canada

6. Prague/Brno, Czech Republic

7. Budapest, Hungary

8. Monterrey, Mexico

9. Beijing, China

10. Cairo, Egypt

Which factors do you consider and will you consider these lists for reference when choosing the outsourcing destination? Someone thinks the list of riskiest cities looks like the first world view of the developing world is flawed and possibly even seriously biased. What’s your opinion on these two lists?

Please feel free to leave a comment or contact me directly at contact@co-soft.net.

Email: contact @co-soft.net

Website: http://www.co-soft.net

What's your Opinion on Call Center Outsourcing Versus Sourcing from within during Crisis Time?      

In recent years, call center outsourcing had become a popular and viable way to deliver high quality service while lowering operating costs in the call center sector. Taking China as an example, the call center industry has been expanding with annual growth of 30% in 2008. And experts predict that there will be increasing demand in the following years, especially the Chinese & Asian language call center services as China and Asia's economic rise.

In the time of financial crisis, while some larger companies have the money, time and resources to put in place their own call center, most smaller and mid sized businesses opt for a streamline approach to call centers and choose to outsource their call center needs. As a service provider of Chinese or Asian language call center services or back office supports in China, we do encourage call center/contact center outsourcing. For many companies, especially many small, medium ones, outsourcing a call center is an excellent way to generate sales and help current customers with tech support and customer support issues. Meanwhile, they can improve productivity, save their cost, extend their service hours and place focus on their core competencies.

What's Your Opinion on call center outsourcing versus from within? Do you agree to have in-house call center in the time of financial crisis? If not, what you will consider when choosing call center? Please feel free to leave a comment or contact me directly at contact@co-soft.net.

Email: contact@co-soft.net

Website: http://www.co-soft.net